एससी/एसटी/ओबीसी कल्याण विभाग 
CITIZEN CHARTER
DEPARTMENT FOR THE WELFARE OF SC/ST/OBC, B’ BLOCK, IInd FLOOR, VIKAS BHAWAN, I.P. ESTATE, NEW DELHI-110002.
PREFACE
The Department is fully committed to the highest standard of excellence and transparency in providing the benefits to the people belonging to SC/ST/OBC
For achieving its goals, concerted efforts are made for quick disposal of applications/letters and complaints. The following periodical arrangements have been made for early disposal of above matters.
(1) Applications/letters will be accepted by the Department and a signed receipt will be issued therefore.
(2) Effort will be made to send reply of the letters/clarifications within two weeks.
(3) If the financial assistance can not be provided to an applicant due to ineligibility or any or any other reason, he will be duly informed of the decision within a month.
(4) If the Department needs comments of another Department for disposal of applications/complaint received, in that case department will take action within two weeks any try to send the reply within six weeks to complainant.
(5) Information regarding implementation of important schemes and new plans will be given to the target groups through advertisements in the newspapers. MLAs and local leaders will also be contacted in such maters.
(6) Besides all these things, officers/officials of this Department shall be available in the office between 10:00 Noon to 11:00 A.M. every day for public hearing.
Number of schemes are being implemented by Govt. of NCT of Delhi for socio-economic development of residents of Delhi belonging to SC's/ST’s/OBC’s. Name of the schemes implemented amount of financial assistance given under the schemes and conditions laid down therein which are to be completed by the applicant, name and telephone number of the officers of the department dealing with the various schemes is given in the last. Format of the application form is published in the newspapers along with advertisement of the schemes.